Our 100% guarantee ensures that every Cooltan Tan-Through item you purchase makes you happy. If you are not satisfied with your purchase, you may return merchandise within 60 days for an exchange or refund. Make sure the hygienic liner is still attached to the women's bottoms or returns will not be accepted. Credits or charges due will be issued to the original credit card. The initial shipping charge is non-refundable. You will have to pay for the postage to send a return back to us. Returns for refund of unworn merchandise after 60 days can still get an online store credit.
Frequently Asked Questions
What if I lost my return form?
You can print out another one by clicking here.
Where do I find the return address label?
The return address label is for returns. See diagram at the right labelled "Return Address Label". This a return address and NOT a prepaid return label. You still need to pay for the postage to send the package back to us.
Do I have to pay for my return?
Yes, you do have to pay for the return back to us.
How long does it take for a refund?
Please allow a week for us to get your package and a week for refunds to show up on your account.
How long does it take for an exchange for U.S. orders?
It takes 1 - 2 weeks for an exchange to process. If the item is out of stock, we will contact you the day we get your item to let you know the re-stock date as well as options for similar items.
It takes 3 weeks from the day you send an item to us, to the day you get it back. If the item is out of stock, we will contact you the day we get it, and update you on re-stock dates, as well as options for similar items.